About Us - Experix Africa
Experix Africa is a leading customer experience agency dedicated to transforming how businesses across the continent connect with the people they serve. We believe that growth is achieved not just through products and services, but through meaningful experiences that inspire trust, loyalty, and advocacy.
Rooted in Africa and guided by global standards, we exist to bridge the gap between businesses and their customers. Too often, organizations lose opportunities because they don’t fully understand the expectations, behaviors, and needs of their audiences. We are here to change that narrative — by designing customer journeys that are personalized, sustainable, and future-ready.
Our experience spans HRTech, Financial Services, Manufacturing, Non-Profits, Startups, CXTech, BFSI, Energy, Telecommunications, E-commerce, Logistics, Retail, and Insurance. Wherever there’s a customer, we help design experiences that matter.
Shaping the Future
Empowering Growth
Raising the Standard
Helping businesses build experiences with their customers
Our Story
Our journey began with a simple but urgent observation: there was a growing disconnect between businesses and their customers across Africa. Many organizations were delivering great products but failing to deliver experiences that kept customers engaged.
Recognizing the immense potential for change, we founded Experix Africa to be a partner in transformation. Over the years, we’ve assembled a team of seasoned experts — with a combined 55 years of customer experience expertise — committed to creating innovative, customer-centric strategies.
From startups to large enterprises, from financial services to e-commerce, we’ve worked across multiple industries, always with one mission in mind: to help businesses build strong, lasting relationships with their customers.
contacts
- hello@experixafrica.com
- Nairobi, Kenya.