Welcome to Experix Africa
Experix Africa is a leading customer experience agency dedicated to transforming how businesses across the continent connect with the people they serve. We believe that growth is achieved not just through products and services, but through meaningful experiences that inspire trust, loyalty, and advocacy.
Why Experix Africa
Businesses across Africa are evolving fast, but one thing remains constant: customers want to feel understood, valued, and connected. That’s where Experix Africa comes in.
We’ve witnessed firsthand how businesses lose opportunities when customer expectations aren’t met. Our mission is to bridge this gap, helping organizations anticipate needs, deliver personalized solutions, and cultivate loyalty that lasts.
Our Services
Digital Experience
Designing intuitive digital touchpoints that delight customers and drive engagement.
Customer Research
Uncovering insights into behaviors, needs, and motivations to shape better strategies.
Journey Architecture & Strategy
Mapping seamless customer flows that foster loyalty and long-term growth.
CX Assessment / Audit
Benchmarking experience maturity, identifying gaps, and building actionable roadmaps.
Employee Experience
Empowering teams with environments, tools, and culture that enhance performance.
Training & Management
Equipping people with the skills, knowledge, and leadership to deliver consistent CX.
Recognizing the immense potential for change, we founded Experix Africa to be a partner in transformation. Over the years, we’ve assembled a team of seasoned experts — with a combined 55 years of customer experience expertise — committed to creating innovative, customer-centric strategies.
From startups to large enterprises, from financial services to e-commerce, we’ve worked across multiple industries, always with one mission in mind: to help businesses build strong, lasting relationships with their customers.
Shaping the Future
Empowering Growth
Raising the Standard
Our Partners
Our work spans across specialized departments that come together to deliver holistic customer experience solutions. From Customer Research & Insights, where we uncover what truly drives your audience, to Journey Architecture & Strategy, where we design seamless paths that build loyalty, every unit plays a role in shaping unforgettable interactions. Our Digital Experiences & Technology department ensures innovation is always at the forefront, while our Employee Experience & Change Management team empowers organizations from the inside out. Together, these departments form a powerhouse of expertise—driving measurable growth for businesses across Africa.
Let's talk about your CX Journey
Ready to transform your customer experience? Share your details and select the area you’re interested in — our team will get back to you at your preferred time to discuss how we can support your growth.
Pricing Guide
Schedule an experience call
Schedule an experience call to explore your needs and discover how best we can support your growth